Inclusivity and Accessibility

Sunmed Skin and Medical Clinic is committed to providing a safe and welcoming environment for all patients, regardless of race, culture, sexual orientation, gender identity, disability, or background. We offer interpreting services for patients who prefer to communicate in a language other than English, including TIS National for phone-based interpreting. We also ensure that our premises are wheelchair accessible and provide support for patients with hearing or vision impairments.

For more information or assistance with booking services tailored to your needs, please contact our friendly reception team.

Feedback and Complaints

We value your feedback and strive to improve our services continuously. If you have suggestions, compliments, or concerns, please share them with us directly. You can do this through our feedback form at the clinic or by contacting the Practice Manager. We aim to address all concerns promptly and respectfully. If you are not satisfied with our response, you can contact the Health Ombudsman.

Appointments and Walk-In Availability

Sunmed Skin and Medical Clinic offers a variety of appointment types to suit your needs, including:

• Standard Consultations: Typically 15 minutes, ideal for new issues or routine check-ups.

• Long Consultations: Recommended for multiple concerns or complex medical issues.

• Home Visits: We offer home visits for long-term patients with palliative care needs through our partnership with Hello Home Doctors Service. Please speak to your GP if you think you may qualify for this service.

• Walk-In Appointments: Walk-ins are accepted when availability allows, but we recommend booking in advance to ensure you see your preferred doctor.

After-Hours Care

At Sunmed Skin and Medical Clinic, we are committed to providing access to healthcare, even outside of our regular opening hours. For after-hours medical care, we have partnered with Hello Home Doctor Service. This service ensures that our patients can access medical assistance when the clinic is closed.

• After-Hours Care Provider: Hello Home Doctor Service

• Contact Number: 134 100

• Availability: Available outside of our regular clinic hours, including weekends and public holidays.

Patients can call 134 100 to arrange for a home visit by a qualified doctor when the clinic is closed. This service is ideal for patients who need non-urgent medical care outside of standard clinic hours. If you have a medical emergency, please dial 000 or visit your nearest hospital emergency department.

Telehealth Services

Our telehealth services are designed to provide convenient access to healthcare for patients unable to attend in person. Telehealth appointments are conducted via telephone only; video consultations are currently not offered. These services are ideal for follow-up consultations, discussing test results, and ongoing care for chronic conditions. Please ensure that your Medicare card and current contact details are provided when booking a telehealth appointment. If a physical examination is required, your doctor may advise a follow-up in-person visit.

Communication Policy

At Sunmed Skin and Medical Clinic, we are committed to providing clear and effective communication with our patients. Our communication policy covers both telephone and electronic communications to ensure that patient queries, appointment bookings, and clinical information are handled securely and efficiently.

• Telephone Communication:

Our clinic reception is available to take your calls during business hours. Please note that clinical information is not shared over the phone unless authorized by your GP. If you need to speak with your doctor, our staff will take a message, and you may be asked to schedule an appointment for further discussion.

• Electronic Communication:

We offer SMS appointment reminders and secure messaging for follow-up information. Sensitive medical information is handled with the utmost confidentiality and is only transmitted through secure channels. Patients can also provide feedback or contact us via email for non-urgent inquiries, but clinical advice will not be provided via email.

• Appointments:

We offer a variety of appointment types, including standard, long, and walk-in appointments based on availability. Home visits are available for long-term palliative patients. Telehealth services are available via telephone consultation; please call us to schedule.

• Feedback:

We value patient feedback. Please visit our Feedback guideline above this page, to provide comments on our services contact us directly for any concerns or suggestions.